Claim Form

STEP 1 – REGISTER YOUR CLAIM ONLINE:

We deeply regret any inconvenience and damage you may have experienced. To initiate the claims process, please click on "Register Your Claim" below. Complete the necessary information in the online form. Once we receive your registration, it will be entered into our database, and a dedicated file will be created for your case. You can anticipate receiving a Claim Acknowledgment Notice via email within 24-72 hours of the subsequent business day.

STEP 2 – THE CLAIM PROCEDURE:

Following the receipt of your registration, our team will contact you to gather further details about your case. To proceed, you will be required to submit copies of your contract, clear photographs of any damaged items (if applicable), and any other pertinent supporting documentation. Photo time stamp must be included. Photos must be within 30 days before the date work was done at location.

STEP 3 - PROCESSING YOUR CLAIM:

Upon receiving your completed CPP, a dedicated Claim Specialist will begin the process of reviewing and validating your claims or complaints, working towards a resolution. The Claim Specialist will conduct a comprehensive review of all submitted information. If your submitted Claim Procedures Package does not meet the requirements or lacks any supporting documentation, we will promptly notify you via email, specifying the missing documents needed.

Please be aware that until we receive all the requisite case information, your file will remain pending in our system and cannot proceed. Once all requirements are met, we will provide you with the outcome of our investigation, in accordance with our findings.

STEP 4 – FINALIZING YOUR CLAIM/COMPLAINT PROCESS:

To move towards resolution, we want to ensure you've had every opportunity to report ALL DAMAGES & CONCERNS regarding your property. If you are satisfied with the information provided and have no further damages to report, we kindly request a written declaration confirming this via email.

You will need to confirm in writing via email that you are satisfied with all the information submitted to date and do not intend to report any further damages or concerns. However, if you wish to include additional damages or concerns in your existing claim, please carefully follow the guidelines outlined in the CPP. It is of utmost importance to us that we conduct a fair and thorough investigation to reach a just and accurate resolution for all our customers.

STEP 5 – RECEIVING & ACCEPTING THE COMPANY’S SETTLEMENT LETTER:

Once we have processed and validated all your claim information, we will assess the settlement amount based on our fair evaluation of property value. Subsequently, you will receive a "SETTLEMENT OF CLAIM & GLOBAL RELEASE OF LIABILITY LETTER" via email. This letter will detail the settlement amount and the conditions associated with accepting the settlement. At this stage, your only requirement will be to sign and notarize the settlement letter before returning it to us.

Upon receipt of the signed settlement letter, we will update your file accordingly and forward it to our claims department. They will then proceed with releasing the final payment to you.

STEP 6 – UNSATISFIED WITH THE RESOLUTION OFFERED?

Our goal is to provide you with the best possible process should you choose to dispute the outcome. The Dispute process offers a one-time opportunity to submit any missing information that may strengthen your case. If you are dissatisfied with the settlement offer presented by your carrier, please send an email with your dispute request, clearly stating the reasons for disputing and including any supporting documents.

Please note that your claim has already undergone a review, and a settlement letter was issued based on the information you provided. It is important to carefully review your settlement letter, as it will provide insights into the reasons for the determination and highlight any missing information. All disputes are thoroughly reviewed by a Senior Claim Specialist. Please be aware that a third review of a claim is not permitted.